Technical Manager

London, England, United Kingdom · Technology


Department: Technology

Reporting to: Chief Technology Officer

Type of Contract: Permanent

Working Pattern: Full Time

Location: London, Camden. This is not a remote working position, and you must have the right to work in the UK.


FutureLearn is a leading social learning platform formed in December 2012 by The Open University and is now the largest online learning platform in Europe with over eight million people signed up worldwide. FutureLearn uses design, technology and partnerships to create enjoyable, credible and flexible online courses and postgraduate degrees that improve working lives. It partners with a quarter of the world’s top universities, as well as organisations such as Accenture, the British Council, CIPD, Raspberry Pi and the New York Institute of Finance.

Our vision is a global community, where everyone learns together and enjoys access to the education they need to transform their lives. Our award-winning platform helps by provoking conversation around the course material, so that learners and educators learn as much from each other as from the material itself.

We are continuing our expansion as we make this journey from offering short online courses, through micro credentials to full online degrees, and working with employers and governments to reduce skills gaps. The pace of this change is reflected in extremely rapid growth of our revenues.


We are hiring a Technical Manager to work alongside our two existing Technical Managers to oversee the management of our engineers and improve processes & working practices within the Technology team. The Technical Managers sit outside of product teams and manage engineers across different teams and disciplines.

The Technical Manager reports to the CTO and has the following responsibilities:

Managing individual engineers

The Technical Manager will support the professional development and career progression of their direct reports by helping them to decide & set goals and agree actionable steps towards achieving them. They’ll encourage their reports to actively learn through self-study, online courses, training courses, conferences etc, and support that learning by proactively collecting feedback and providing it regularly & promptly.

The Technical Manager will provide pastoral care to their reports by listening to their personal needs & concerns and addressing them where possible (holiday, time off in lieu, compassionate leave, flexible working trials etc). They are responsible for arranging regular salary reviews for reports and collecting the required feedback from Technical Leads and other members of the team.

Supporting the rest of the Technology Team

The Technical Managers are responsible for developing & evolving necessary structures to support everyone in the Technology Team (competency framework, engineering ladder, career paths, remote working policy etc) as well as running and refining the Technology Team hiring process.

They will act as a single point of contact for team-wide decisions (e.g. team moves) and encourage an inclusive culture of learning by organising & attending internal events (book/technology clubs, Learning Hours, Talks We Love etc). They’ll also make the case for equipment, training and event budgets to support the team.

Representing FutureLearn to the wider world

The Technical Manager will help to coordinate the placement & sharing of job ads to best attract a diverse range of candidates. They’ll also have the opportunity to attend and speak at relevant events in order to promote FutureLearn’s mission, culture and technology strategy.


We’re looking for a proven manager with management experience, either from a full-time position as a manager or as an additional responsibility to another role. Ideally you’ll have previous experience managing people in an agile environment, setting working policies and guidelines for teams, and have been involved in hiring & growing teams.

Experience of any of the following is a bonus:



FutureLearn’s vision is to pioneer the best learning experiences for everyone, anywhere. We’d like our team makeup to reflect our mission and so we are particularly keen to hear from applicants from underrepresented groups.

We use a set of competencies to evaluate candidates throughout the interview process: emotional intelligence, management skills, leadership skills, resilience & adaptability, storytelling, decisiveness and analytical & forward thinking:

You can read our blog to find out more about how we make FutureLearn. If you have any queries about this role, please don’t hesitate to contact us at [email protected].


To apply for this role, please include a CV and a covering letter telling us why you’re interested in this particular position and how your experience prepares you for it.

The interview process for this role is:

The onsite interviews will all take place in January.

Please contact [email protected], if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.


We value diversity at FutureLearn, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, neurodiversity, marital or disability status.

No recruitment agents please.

Apply for this job