Community Advocate

United Kingdom

Description

COMMUNITY ADVOCATE

Department: Community Team

Reporting to: Head of Community

Type of Contract: Permanent

Working Pattern: Full time / 4 day week / 9 day fortnight / as agreed

Location: Camden Town, London.

This is not a remote working position, and you must have the right to work in the UK.

ABOUT FUTURELEARN

FutureLearn is transforming access to education and is one of the world’s largest social learning platforms.

Based in London’s Camden Town, we offer online courses, programs and degrees run by over 100 leading universities from around the world including UCL, University of California Berkeley, University of Edinburgh, University of Melbourne, King’s College London, Purdue University and University of Groningen. We also work offer online courses from specialist education providers including CIPD, UNESCO and the Raspberry PI foundation.

Our vision is a global community, where everyone learns together and enjoys access to the education they need to transform their lives. Our award-winning platform helps by provoking conversation around the course material, so that learners and educators learn as much from each other as from the material itself

Since our launch in September 2013, we’ve run hundreds of courses that have attracted over 7.5 million learners from all over the world and we've seen over 19 million enrolments on our open online courses and are now working with our partners to pioneer a more modular and accessible approach to studying full degrees.

We are continuing our expansion as we make this journey from offering short online courses, through micro credentials to full online degrees and working with employers and governments to reduce skills gaps. The pace of this change is reflected in extremely rapid growth of our revenues.


ABOUT THE ROLE

FutureLearn’s Community Team help our learners to use FutureLearn, and help other teams understand our learners.

We do this by resolving user support queries and capturing feedback usefully so it can be analysed. We then use our insight into how our learners think and feel about using FutureLearn to help improve the experience for learners.

As Community Advocate, you will work together with our Community Advocacy Lead across FutureLearn’s teams to support and champion our growing community of learners, so that they get the best experience possible.

You will spend some time every day resolving user queries. This will enable you to represent the voice, concerns and motivations of learners to the people in the company who are making decisions that directly impact their experience: whether it’s a new product feature, a marketing campaign, or a client with specific requirements.

Depending on skills, there is also potential for this role to deputise for the Head of Community in overseeing moderation on FutureLearn and to develop capabilities in this area.


KEY RESPONSIBILITIES

Requirements

You will ideally also have:

Benefits


APPLICATIONS

Please submit a CV and cover letter. On your cover letter please clearly explain how you meet the essential skills and experience criteria mentioned in the requirements specification section of the job description. This will help us determine your fit for the role and increase your application's chances of success.

Candidates brought through to interview stage will also be asked to complete a short written task.

The closing date for application is on 23rd of June at midnight UK time.


RECRUITMENT PROCESS

Please contact [email protected] if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.

FutureLearn is an equal opportunities organisation who value diversity, promote equality and challenge discrimination. We are especially keen to encourage applications from people currently under-represented, including those from the LGBT+ community, neurodiverse people, people with disabilities, and those from a Black, Asian or Minority Ethnic background.


DIVERSITY STATEMENT

We value diversity at FutureLearn, and we do not discriminate on the basis of race, religion or belief, gender, sexual orientation, gender assignment, age, pregnancy, maternity and paternity status, or disability status, marital and civil partnership status.

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