Lead Service Designer

London, England, United Kingdom · User Experience/UX Research


Lead Service Designer

Job Title: Lead Service Designer

Department: UX, Research and Design Team

Reporting to: Chief Experience Officer

Type of Contract: Permanent

Working Pattern: Full time

Location: London, Camden.

This is not a remote working position, and you must have the right to work in the UK


FutureLearn is transforming access to education and is one of the world’s largest social learning platforms.

Based in London’s Camden Town, we offer online courses, programs and degrees run by over 100 leading universities from around the world including UCL, University of California Berkeley, University of Edinburgh, University of Melbourne, King’s College London, Purdue University and University of Groningen. We also work offer online courses from specialist education providers including CIPD, UNESCO and the Raspberry PI foundation.

Our vision is a global community, where everyone learns together and enjoys access to the education they need to transform their lives. Our award-winning platform helps by provoking conversation around the course material, so that learners and educators learn as much from each other as from the material itself.

Since our launch in September 2013, we’ve run hundreds of courses that have attracted over 7.5 million learners from all over the world and we've seen over 19 million enrolments on our open online courses and are now working with our partners to pioneer a more modular and accessible approach to studying full degrees.

We are continuing our expansion as we make this journey from offering short online courses, through micro credentials to full online degrees and working with employers and governments to reduce skills gaps. The pace of this change is reflected in extremely rapid growth of our revenues.


The Lead Service Designer will join the FutureLearn UX, Research and Design team to create opportunities for FutureLearn’s continued growth. Collaborating directly with cross-functional teams, the Lead Service Designer will connect separate work streams, simplify complex problems into continuous, compelling and cohesive service designs. You will need to be able to demonstrate extensive experience (6+ years) in a role that has been primarily focused on service design, service strategy or digital innovation. This will be FutureLearn’s first Service Designer, so it’s a big opportunity for the right person to shape the role and the area.




Please submit a CV, cover letter and a link to your portfolio. On your cover letter please clearly explain what excites you about this role, and outline some of the key skills and experience you would bring to the role. This will help us determine your fit for the role and increase your application's chances of success.


Please contact [email protected] if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.

FutureLearn is an equal opportunities organisation who value diversity, promote equality and challenge discrimination. We are especially keen to encourage applications from people currently under-represented, including those from the LGBT+ community, neurodiverse people, people with disabilities, and those from a Black, Asian or Minority Ethnic background.


We value diversity at FutureLearn, and we do not discriminate on the basis of race, religion or belief, gender, sexual orientation, gender assignment, age, pregnancy, maternity and paternity status, or disability status, marital and civil partnership status.

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