Customer Success Engineer

London, England, United Kingdom

Description

Department: Product Management

Reporting to: Chief Product Officer

Type of Contract: Permanent

Working Pattern: Full time

Location: London, Camden. This is not a remote working position, and you must have the right to work in the UK.


FutureLearn is transforming access to education and is one of the world’s largest social learning platforms.

Based in London’s Camden Town, we offer online courses, programs and degrees run by over 100 leading universities from around the world including UCL, University of California Berkeley, University of Edinburgh, University of Melbourne, King’s College London, Purdue University and University of Groningen. We also work offer online courses from specialist education providers including CIPD, UNESCO and the Raspberry PI foundation.

Our vision is a global community, where everyone learns together and enjoys access to the education they need to transform their lives. Our award-winning platform helps by provoking conversation around the course material, so that learners and educators learn as much from each other as from the material itself.

Since our launch in September 2013, we’ve run hundreds of courses that have attracted over 7.5 million learners from all over the world and we've seen over 19 million enrolments on our open online courses and are now working with our partners to pioneer a more modular and accessible approach to studying full degrees.

We are continuing our expansion as we make this journey from offering short online courses, through micro credentials to full online degrees and working with employers and governments to reduce skills gaps. The pace of this change is reflected in extremely rapid growth of our revenues.

We’re looking for an enthusiastic and proactive Customer Success Engineer (job title to be agreed upon hiring) to engage with our degree partners - from early in the business development process to launch and beyond. They will need to work with our partners to understand their needs, evangelise about how they can be met using FutureLearn’s existing product and services and provide advice about best practice.

Key responsibilities:

As the number of partners offering degrees on FutureLearn grows, the Product Evangelist/Technical Account Manager will also be responsible for nurturing and supporting the technical community that we will create around it and use this understanding to help inform the future development of the product.

This role will establish a new discipline at FutureLearn and in future may be asked to grow and develop a team.

Requirements

Essential:

Desirable:

Benefits

RECRUITMENT PROCESS

Please contact [email protected] if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.

DIVERSITY STATEMENT

We value diversity at FutureLearn, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, neurodiversity, marital or disability status.

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