UX Researcher

London, England, United Kingdom


Department: UX, Research and Design Team

Reporting to: UX Researcher

Type of Contract: Permanent

Working Pattern: Full Time

Location: London, Camden. This is not a remote working position, and you must have the right to work in the UK.


FutureLearn is a leading social learning platform formed in December 2012 by The Open University and is now the largest online learning platform in Europe with over eight million people signed up worldwide. FutureLearn uses design, technology and partnerships to create enjoyable, credible and flexible online courses and postgraduate degrees that improve working lives. It partners with a quarter of the world’s top universities, as well as organisations such as Accenture, the British Council, CIPD, Raspberry Pi and the New York Institute of Finance.

Our vision is a global community, where everyone learns together and enjoys access to the education they need to transform their lives. Our award-winning platform helps by provoking conversation around the course material, so that learners and educators learn as much from each other as from the material itself.

We are continuing our expansion as we make this journey from offering short online courses, through micro credentials to full online degrees, and working with employers and governments to reduce skills gaps. The pace of this change is reflected in extremely rapid growth of our revenues.


This is an exciting and unique opportunity to work within a multidisciplinary team conducting user research with over 7 million online learners and a growing group of university partners and educational institutions.

This role sits within the UX, Research & Design team, which consists of Product Designers, UX Research Lead and UX Researcher, Head of UX, and the Chief Experience Officer. As your Line Manager, the UX Researcher will give you guidance and direction as you work on research tasks. You will also be encouraged to work independently and manage your own work within projects.

You will work closely with the UX Researchers, Product Designers, Strategists, Data Scientists, and product teams, to plan and conduct user experience research using various qualitative and quantitative research methods. You’ll support teams to do research, deliver insights, and to design outstanding user experiences. You’ll also create empathy for our users across the entire company.

FutureLearn is passionate about creating a comfortable, friendly and positive place to work. Our company values encourage employees to: Be Open. Have Fun. Think Big. Empower Others. And Learn Together.



A solid understanding of user research methodologies and how to use them appropriately.

You will be:

Quite simply, you will be a delight to work with, and we’ll wonder how we ever got by without you!



FutureLearn is an equal opportunities organisation who value diversity, promote equality and challenge discrimination. We are especially keen to encourage applications from people currently under-represented, including those from the LGBT+ community, neurodiverse people, people with disabilities, and those from a Black, Asian or Minority Ethnic background.


Please contact [email protected], if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.


We value diversity at FutureLearn, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, neurodiversity, marital or disability status.

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